Returns
We are here to help you find soaps that are the perfect fit for your skin and we’re proud of what we make and we believe that once you try us you’ll fall in love with Soaps by Shane. If you are not satisfied with your products we will be happy to provide a refund. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you tried your soap and it is at least 50% of original size and received within 30 days of initial purchase, take a picture, email it to us and we will be happy to refund you.
For unused soap, your item must be unused and in the same condition that you received it.
Shipping
To return your unused product, mail your product to: Soaps by Shane, 89 Rush Meadow Street, Kitchener ON N2R 1T2, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.